“Marketing for new customers is important, but it means nothing if they don’t invite you back out,” he said. “Loyal customers, primarily our service partners, are our bread and butter, and we put a lot of emphasis on providing a world-class experience so customers are so impressed that they never want to use anyone else.” In the early ‘80s, Hamilton and his wife, Teresa, were operating the company out of a garage. Running ragged, the couple didn’t have health insurance, let alone a retirement plan. Now the company has more than 100 employees and offers what Hamilton called “arguably the best benefits package in the city.” Recently, the company broke ground on a state-of-the-art training facility. The structure will be two stories, with the lower level serving as a warehouse. “We were quickly outgrowing our current facility, so this is really going to clean up a lot of our processes and streamline our business, adding efficiency and ultimately a few points to the bottom line,” Hamilton said. “But the coolest part is going to be the top floor, which will be a large meeting room with movable walls so we can hold both departmental and companywide meetings.” In addition to taking care of customers and employees, Hamilton likes to give back to the community. “There is no person I know who gives as much of his time and assets, whether it’s an unknown customer, the community asking for his help, his friends in need or simply spending time with his own family,” said Jim Hamilton, Bob’s brother and a business coach. “That’s a culture plate that customers, employees and family feed off.” The company participates in auction fundraisers at schools throughout the area and volunteers at Giving the Basics — an organization Teresa started that provides personal hygiene products to schools, churches, food banks and other nonprofits.
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